Contact Centres
Keep teams aligned, focused, and informed
In contact centre environments, clarity drives consistency and performance. Display5 enables you to give your agents the pulse of the contact center operation either on contact center floor screens or on remote agent’s desktop.
Reinforce priorities, align teams in real time, and reduce noise across fast-moving operations.
When the right information is visible in real-time, agents can communicate accurately with clients, teams stay focused and enterprises operate more effectively.
How we make it easy
Display5 helps contact centres communicate both the pulse of the operation with real-time stats in tables, dashboards or charts, and images and video clips to provide updates or reinforce policies and procedures. Content is simple to manage, easy to update, and designed to stay relevant throughout the day.
Share dynamic stats, goals, progress, and daily focus in a way that’s easy to understand at a glance.
Keep everyone aligned with the up-to-date operational status, priorities, announcements, and reminders.
Adjust content quickly to reflect shifts in volume, staffing, or priorities.
Information is presented clearly, dynamically with customized threshold alerting that suits your operation. Keep your agents locked in the operation and their work.
Tailor content by team or time of day while maintaining a consistent experience.
Why enterprises like to work with Display5
Enterprises choose Display5 because it enhances contact centres communication at scale while fitting into broader organizational needs.
It helps teams stay aligned without adding unnecessary complexity.
Built for enterprise scale
Start small with a single team or location and expand confidently across regions and operations.
Easy for non-technical users
Communication and operations teams can manage content without specialized training.
Consistent experience everywhere
Maintain a clear, recognizable look and message across all contact centre locations.
Reduces fragmented tools
Start with performance stats from one source and add more over time. Integrations across leading contact centre platforms let teams combine multiple data sources into a single view or tailor focused views for different roles. Display5 brings performance stats, non-stat content, and global screen management together in a single platform, reducing the need for separate tools across locations.
Supports long-term growth
Designed to adapt as contact centre needs evolve over time.
Helpful answers to common questions
Real-time stats pulled from a wide range of contact center and other enterprise platforms in the form of tables, dashboards, tickers and charts. Present the content exactly as you want to and incorporate data thresholds for dynamic communication.
Present other types of corporate messages, images or videos, either separately from the stats or mix the messages in with the real-time stats.
Yes. Messaging can be scheduled in advance – adjusted based on shifts, time of day, or operational priorities. Or change the signage stream in real-time.
No. Screens reinforce key information by keeping it visible throughout the workday.
Yes. Content can be tailored so teams see what’s most relevant to them.
No. Many organizations begin with a pilot and expand from there.
The Display5 platform is integrated with the following contact center platforms: AmazonConnect, Avaya, Cisco, Genesys, NICE, SalesForce and PowerBI.