Genesys & Display5
Taking wallboards, digital digns & agent desktop communication to the next level.
Genesys powers enterprise customer engagement. Display5 extends Genesys data to digital signs, wallboards, and desktops.
Contact centre wallboard and digital signage
Show live queue stats, dashboards, tables and charts on large team wallboards or public operational displays.
Agent Desktop Visibility
Bring Genesys stats directly to agent desktops to support remote work or dispersed operations.
Just the Stats
- Single HTML page with multiple tables or dashboards.
- Instant updates, on-demand or automatic.
- Scales to hundreds of agents with minimal resource impact.
Channel Management
- Full Display5 CMS content combined with stats.
- Individual agent login and filtered stats view.
- Integrated message board and real-time updates.
Genesys Integration
Whether agents are working on the contact center floor or from home, Display5 lets you show real-time Genesys queue statistics and performance metrics exactly as you like. Combine these live stats with any other content type — such as introductions, highlight reels, notices, or agent recognition — into fully designed wallboards or digital displays.
- Client credentials integration
- Pull mode with an option to set interval time
- Display5 Cloud to Genesys Cloud
- OAuth credentials integration
- Pull mode with an option to set interval time
- On-premise to (Connect Cloud / Connect On-premise), or in Display5 cloud to Genesys
- Connect Cloud
- OAuth credentials integration
- Pull mode with an option to set interval time and Push mode
- On-premise to Engage On-premise
Display5 supports over 140 widgets and all common digital display media:
HTML Canvas
Embed dynamic content like PosterMyWall or Canva designs.
Video & Images
Support for most video formats and image sources.
Dynamic Content
RSS feeds, web pages, social media and more.
Integrated Feeds
Calendar, transport info, and custom data sources.
